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Why Social Proof is Essential for Your Pet Business

Need a powerful tool to help boost your pet business? Believe it or not, you probably have a lot of the necessary content to leverage social proof on your website and social media channels. When used correctly, social proof will help ease the minds of worried customers, which is most important in the pet industry. If your friend had an exceptional experience with a service provider, there is a good chance you can be persuaded to use them too.

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Topics: Tips and Tricks

Not Your Average Customer Service

So, you bought new software, product or service that you’ve been anxiously waiting to launch - but you have no idea how to use it, what goes where, or how to get started. Usually, behind every business or company, there’s always a team there to help. Sometimes they’re not friendly or informative or take forever to reply; but not us here at ProPet. Behind our software, we have a handful of talented staff that take pride in outstanding customer service and speedy response time. In comparison to the leading industry average, ProPet does not have your average response rate - we exceed it. Because of our ability to answer your questions quickly, you can get back to doing more of what you love, and not be left in the dark.

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Topics: Uncategorized

ProPet Software is GDPR Compliant

At ProPet Software we are very cognizant of our responsibilities of protecting your data and privacy. For all our European users we are in compliance with the General Data Protection Regulation (GDPR), which comes into effect on May 25th, 2018.

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Topics: News

5 Simple Steps on Starting a Dog Boarding Business

So you want to start a dog boarding business, but don’t know how to get started? The first thing you’ll need is a love and passion for animals, but if you’re reading this, you already have the first step checked off. Now that that’s taken care of, you’ll need to hone in on what you want to offer, and how you want to portray your business. You’ll need to do your research, define who you are as a company, tackle the nitty-gritty details, find the best kennel software, get yourself out there and throw a grand opening event.

 

Here are 5 simple steps to getting you started on becoming a dog boarding business owner.

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Topics: Tips and Tricks

13 Ways to Spring Clean Your Social Media Presence

There are no shortcuts to achieving social media success. Successful companies spend countless hours fine-tuning their social media strategies to reach their goals. Is your marketing successfully solving your customer's problems? Are you unsure? There is lots of trial and error in social media marketing, which is why you must execute, monitor, analyze, adapt, and repeat.

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Topics: Tips and Tricks

Customer Spotlight: Dogeden, Dog Daycare & Grooming

Dogeden is a doggy daycare and grooming facility located in Markham, Ontario, owned by Jennifer Brunke. Ever since Jennifer was a little girl, she’s had an affinity for animals. She studied Encyclopedias (the internet wasn’t created yet), specifically for the dog, cat and horse pages, until they were so worn it was easy to flip open to those sections immediately.

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Topics: Customer Spotlight

Spend Your Time Where it Matters

Would you rather spend three hours on tedious paperwork, or three hours playing with your furry clients? We think the answer is pretty obvious! Playtime is the right answer! Your time is your money, and with ProPet, we make it possible for you to spend your time where it matters. Just like you, we at ProPet love our pets and want to spend as much time as we can with them. However, if you are using outdated software, or not using any at all – your time with them is very limited due to excessive amounts of admin tasks.

 

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Topics: Business Development

Customer Spotlight: Dakotah's Doggy Daycare, Hotel and Salon

It's been quite a while since we've shown off our amazing customers, so we figured it was high time to get back to it. This month's customer spotlight is owner of Dakotah's Doggy Daycare, Hotel and Spa, John Madsen.


After traveling across the Midwest and boarding his own dogs at facilities across the country for many years, John decided to step away from his career as a bank executive to start a new adventure in the pet care business, helping pets and families in his community. This adventure was sparked by his two dogs, Dakotah and Zeus. He always dreamed of the perfect facility for his two pups and when he returned to his roots in Elk River, MN, he decided to make that dream a reality. But this wasn't just any pet care facility, John had some very specific requirement for his dream facility, that catered to both pet and their parents.


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Topics: Customer Spotlight

5 Ways To Reduce No-Shows

Your customers lead busy lives. It is very common for the details of a reservation to slip their minds, between the time an appointment is scheduled and the actual date of the service. This happens to the best of us. With so much on the go, your customers will sometimes forget necessary details or even the appointment itself. Missed appointments occur for a variety of reasons, so it’s important that your policy addresses this. If you’re having issues with no-shows and aren’t exactly sure why they keep happening or how to reduce them, try out some of the following tips as a starting point.

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Topics: Business Development

6 Signs Your Kennel Management Software is Dated

You first invested in a software to help you optimize your pet business and everything was running smoothly, but now it seems that its doing the opposite. Instead of helping you solve your problem, it is only adding more. The problem isn't your business, it's your software! If your current software solution meets any of the following criteria, it may be time for a change. 

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Topics: Business Development