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Feature Friday: ProPet Now Has Report Cards!

We love listening to your feedback and suggestions for new features, and this one was a long time coming because we wanted to perfect it for our customers. But, we now have report cards that every customer has access to. This feature will allow your customers and employees know how little Max did in daycare today, or how Foxy behaved during her well deserved 'Spa Day'.

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5 Reasons Why Your Pet Business Needs Branded Email Addresses

Building relationships in the pet industry is probably the most important marketing strategy. Communication is used day-to-day at almost every kennel facility around the world. If you are using a free email service to manage this crucial communication, you are damaging your brand. Put yourself in your customers shoes. If you were choosing a boarding kennel for your dog and you had to choose between two facilities based on their email address, which one would you pick? info@happydogkennel.com or happydog1999@gmail.com? The branded email instantly makes one company look more professional than the other one. Generic emails make you look unprofessional and unestablished.

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Topics: Tips and Tricks

How to Optimize Your Customer Support Experience as a Customer

As a business owner, your number one priority is to ensure that your business and facility are running smoothly without any speed bumps. However, people have a hate/love relationship with technology, which is a big part of running a business. Sometimes things don't add up, or some people may need little extra help around the edges. After all, technology can be complex. Because of this, we make it easy for you to get your issues resolved, and your questions answered with our easy online help desk.

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Feature Friday - We Made Scheduling Even Easier

We've made improvements to the 'Availability Tab' and just made scheduling even easier! With our newest features you'll be able to directly book from our new and improved 'Availability Tab' in your ProPet account.

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Topics: Insider

How To Optimize Google My Business For Your Kennel

Like most pet business owners, I am sure you keep looking for ways to climb those search engine ranks. One of the most important steps is to claim, verify, and optimize your Google My Business listing. Your Google My Business listing can help you appear in Google’s Local 3-Pack, Local Finder, Google Maps and increase your organic rankings. If you haven’t set up your Google My Business listing yet, get started now.

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Significant Updates and New Features at ProPet Software

We're very excited to share with you some of the significant updates we've launched this month so far. With October just being in it's beginning days, we'll have more exciting updates to share with you throughout the month.

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You Should Stay Away from This Type of Kennel Software

They say the best things in life are free, but not in this case. When it comes to the management and well-being of your pet business, free kennel software may be the worst thing you can do. Especially if you keep in mind that you’re in charge of hundreds of pets and in possession of personal information. At first glance, your “free kennel software” may have no upfront cost, but ongoing manual maintenance and unthought of risks will cost you money and time in the long run.

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Topics: Insider

Customer Spotlight: Field of Dreams Kennel

Field of Dreams Kennel, owned by Kirsten and Paul Fulk, is a full-service facility that offers dog boarding and training in Sweet Home that serves the Albany and Corvallis area. Alongside these services, they have an Off Leash Dog Training Park which offers an exclusive use for private training, dog parties, breeder fun days or a safe place to let your dog to exercise and run loose.

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Topics: Customer Spotlight, Customer Appreciation

Big Changes at ProPet Software

As ProPet grows and continues to evolve, we want to be able to continually provide our clients with high quality customer service. Therefore, as of September 1, 2018, we started to implement data migration, training and set up fees for all new clients. Although we would have loved to have provided you with these services for free, it is something that we needed to implement to maintain a high standard of service and upgrades.

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Topics: News, Business Development

Customer Spotlight: Remington Pet Ranch

Remington Pet Ranch is a veterinarian owned pet resort that offers luxury lodging and daycare for dogs and cats in Austin, Texas. Owned by Dr. Linzi Newth and named after her late best friend, Remington, the ranch is situated on a picturesque 35 acres with rolling hills and two natural ponds.

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Topics: Customer Spotlight, Customer Appreciation