ProPet Software Blog

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Veronica Postolski

Marketing Coordinator

Recent Posts

Customer Spotlight: Dakotah's Doggy Daycare, Hotel and Salon

It's been quite a while since we've shown off our amazing customers, so we figured it was high time to get back to it. This month's customer spotlight is owner of Dakotah's Doggy Daycare, Hotel and Spa, John Madsen.


After traveling across the Midwest and boarding his own dogs at facilities across the country for many years, John decided to step away from his career as a bank executive to start a new adventure in the pet care business, helping pets and families in his community. This adventure was sparked by his two dogs, Dakotah and Zeus. He always dreamed of the perfect facility for his two pups and when he returned to his roots in Elk River, MN, he decided to make that dream a reality. But this wasn't just any pet care facility, John had some very specific requirement for his dream facility, that catered to both pet and their parents.


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Topics: Customer Spotlight

5 Ways To Reduce No-Shows

Your customers lead busy lives. It is very common for the details of a reservation to slip their minds, between the time an appointment is scheduled and the actual date of the service. This happens to the best of us. With so much on the go, your customers will sometimes forget necessary details or even the appointment itself. Missed appointments occur for a variety of reasons, so it’s important that your policy addresses this. If you’re having issues with no-shows and aren’t exactly sure why they keep happening or how to reduce them, try out some of the following tips as a starting point.

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Topics: Business Development

How To Get The Most Out of Our New Retail Module

Though everything is running smoothly with your pet business, you can’t help but focus on that one little detail, that small issue that is now keeping you up at times. You have all of your pet care services centralized and streamlined, so why can’t you have your retail products integrated as well? Not only would that make your life a lot easier, but your customers would definitely love the convenience of being able to request everything in one go!

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Topics: Business Development

Preparing for the Holidays with MailChimp

With the winter holidays well on their way, it's time to starting thinking about the vacations and breaks that are fast approaching. As the owner of a pet care business, these are the busiest and most hectic times of the year for you and your employees, so it's important to get ahead of the game and start planning as soon as possible.

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Topics: Holidays, Business Development

How To Effectively Communicate With Your Customers: Part 4 - Phone Calls

With all this new technology, some people may think that phone calls are a thing of the past. However, this could not be further from the truth. Although emails can be personalized and text messages are convenient, phone calls still have their merit. With that being said, it always depends on the situation. As we know, not every method of communication we have discussed is appropriate for every situation, and this is no different for phone calls. 

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Topics: Blog Series, Business Development

How To Effectively Communicate With Your Customers: Part 3 - Text Messages

Text messaging isn’t only for millennials anymore; It has become a dominant method of communication across all demographics. According to Pew Research, texting is the most widely used feature on smartphones next to voice and video calling and emailing respectively. It is one of the most convenient ways to contact your customers who are always on the go.

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Topics: Blog Series, Business Development

How To Effectively Communicate With Your Customers: Part 2 - Email

Email is still one of the most popular messaging methods today. However, with spam filters and the constant overflow of emails, it can be difficult for your email to be seen. Many people believe that email is also impersonal and often ignored because of this very reason. It is easier than ever to get lost in the chaos. However, the truth is that, if done properly, email can be a very valuable and efficient method of communication with your clients.

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Topics: Blog Series, Business Development

How To Effectively Communicate With Your Customers: Part 1 - Technology

Effective communication is vital to a successful business. Regardless of how great your product or service is, without a good connection between you and your clients, your business will not thrive. Communication is a two-way street. Not only should you be providing information and details about your business, but you also need to be accessible to receive your customers’ thoughts. Your customers will appreciate being in the loop and having their thoughts and opinions heard.

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Topics: Blog Series, Business Development

How to Effectively Communicate with Your Customers: Introduction

We are very excited to announce our new blog series that will be launching next week called “How to Effectively Communicate with Your Customers”. This blog series is for pet business owners who are either struggling with their customer relationships or want to improve them. It can be difficult to find the best way to communicate with your customers without wasting too much of your time. We will focus on discussing how to successfully manage communication and interactions with your customers, while saving you time so you can get back to doing what you love.

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Topics: Blog Series, Business Development

3 Ways to Optimize Your Dog Daycare

You finally have your dream job; running a dog daycare! You managed to overcome all the obstacles that stood in your way of opening your facility and getting your business started. Everything is running smoothly, and you could not be happier. Your customers are thrilled with the service you provide, but you feel like now that you are established, you can push yourself and your business a little further. However, where do you start? You read about other businesses expanding their services and starting new projects, but you are not sure how to implement these ideas for your own business. It can be daunting to change things up after you have already established your business, but optimizing your business for customer satisfaction and experience is crucial.

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Topics: Business Development