ProPet Software Blog

BLOG

How To Effectively Communicate With Your Customers: Part 2 - Email

Email is still one of the most popular messaging methods today. However, with spam filters and the constant overflow of emails, it can be difficult for your email to be seen. Many people believe that email is also impersonal and often ignored because of this very reason. It is easier than ever to get lost in the chaos. However, the truth is that, if done properly, email can be a very valuable and efficient method of communication with your clients.

Read More

Topics: Business Development, Blog Series

How To Effectively Communicate With Your Customers: Part 1 - Technology

Effective communication is vital to a successful business. Regardless of how great your product or service is, without a good connection between you and your clients, your business will not thrive. Communication is a two-way street. Not only should you be providing information and details about your business, but you also need to be accessible to receive your customers’ thoughts. Your customers will appreciate being in the loop and having their thoughts and opinions heard.

Read More

Topics: Business Development, Blog Series

How to Effectively Communicate with Your Customers: Introduction

We are very excited to announce our new blog series that will be launching next week called “How to Effectively Communicate with Your Customers”. This blog series is for pet business owners who are either struggling with their customer relationships or want to improve them. It can be difficult to find the best way to communicate with your customers without wasting too much of your time. We will focus on discussing how to successfully manage communication and interactions with your customers, while saving you time so you can get back to doing what you love.

Read More

Topics: Business Development, Blog Series

3 Ways to Optimize Your Dog Daycare

You finally have your dream job; running a dog daycare! You managed to overcome all the obstacles that stood in your way of opening your facility and getting your business started. Everything is running smoothly, and you could not be happier. Your customers are thrilled with the service you provide, but you feel like now that you are established, you can push yourself and your business a little further. However, where do you start? You read about other businesses expanding their services and starting new projects, but you are not sure how to implement these ideas for your own business. It can be daunting to change things up after you have already established your business, but optimizing your business for customer satisfaction and experience is crucial.

Read More

Topics: Business Development

5 Reasons Why Repeat Customers are Important for Your Pet Business

There are many different marketing strategies that can be incredibly valuable to your pet business. One that is often forgotten is your repeat customers. Though they may not seem like an obvious way to market your business, they are one of the most valuable assets for your business. Repeat customers that are happy with the service you provide can power your marketing strategies. These customers will not only tell their friends and family about your services, but they are also likely to spend more money. Below are five reasons why repeat customers are important for your pet business. 

Read More

Topics: Business Development

Payfirma For ProPet: Lowest Industry Rates and Simplified Online Payments

You finally have your business in order. Everything is running smoothly now that you have switched to a software solution that works for you. Your customers are satisfied, your staff is efficient, and you could not be happier with the way things are going. Switching to a software solution has increased efficiency in many aspects of your business, but one area still continues to suffer. Dealing with finances is not a fun part of your job, but it is necessary. It seems simple to take payments from your customers which then go into your business account. However, you have noticed that it can take more than a week for the funds to show up in your bank account.

Read More

Topics: Business Development

The Ultimate Tool For Your Dog Training Business

You started your dog training business because you are good at what you do and you love doing it. You love helping people introduce their new pets into the family by using your skills to teach them the basics of training. Your clients mean the world to you, so you want to spend as much time helping them as possible. You have tried many different organization and management methods, but nothing seems to work. You keep losing important files, phone numbers and progress reports. Sometimes you even lose track of your schedule and have two clients show up at the same time! You are a professional, but at times, it seems like a mess! Luckily, the right software solution can save you from such disasters.

Read More

Topics: Business Development

Choosing the Right Software for Your Pet Business

Running your pet business with the traditional pen and paper method has served you well over the years. Your business is taking off, and that's great! But you're starting run out of room for all the paperwork that is piling up around you. God forbid you misplace a document and find yourself rummaging through a mountain of files to find it. And when you don't find it, you'll have to ask your customer to sign it again or bring another copy, which can definitely be a little embarrassing.

Read More

Topics: Business Development

Optimize Scheduling for Your Pet Business

You brace yourself for the chaos. You finally figured out the perfect setup for your facility and all the dogs have been scheduled for the weekend, so there’s nothing to worry about there. You get a call from a regular customer in a panic; they need emergency boarding. With some space still available, you gladly take in their pup, but now you have to move things around.


One of the most challenging aspects of running a pet business that balances boarding, daycare and grooming, is finding some way to schedule it all. How many times have you accepted a reservation without checking your facility capacity, only to have to scramble at the last minute to fit them in? Finding the perfect configuration for your kennels can feel like a game of Tetris, and you just don’t have time for games anymore.

Read More

Topics: Business Development

Quick Tips to Get Your Customers to Book Online

You finally made the change from the traditional pen and paper way of taking reservations to a new kennel management software. It helps you manage and optimize your day-to-day operations, but you're finding some of your customers are still hesitant about the switch to an online booking system. The system is simple and intuitive to use. Customers are bound to love it when they give it a try, but it's getting them to that point that can pose a challenge. You switched to a kennel management software to save you time, especially when it comes to scheduling your bookings.


Luckily, we're here to help. We've come up with a few tips to help all of your customers get on board and start booking more easily. Because really, they're going to love it.

Read More

Topics: Business Development