ProPet Software Blog

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Big Changes at ProPet Software

As ProPet grows and continues to evolve, we want to be able to continually provide our clients with high quality customer service. Therefore, as of September 1, 2018, we started to implement data migration, training and set up fees for all new clients. Although we would have loved to have provided you with these services for free, it is something that we needed to implement to maintain a high standard of service and upgrades.

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Topics: News, Business Development

Spend Your Time Where it Matters

Would you rather spend three hours on tedious paperwork, or three hours playing with your furry clients? We think the answer is pretty obvious! Playtime is the right answer! Your time is your money, and with ProPet, we make it possible for you to spend your time where it matters. Just like you, we at ProPet love our pets and want to spend as much time as we can with them. However, if you are using outdated software, or not using any at all – your time with them is very limited due to excessive amounts of admin tasks.

 

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Topics: Business Development

5 Ways To Reduce No-Shows

Your customers lead busy lives. It is very common for the details of a reservation to slip their minds, between the time an appointment is scheduled and the actual date of the service. This happens to the best of us. With so much on the go, your customers will sometimes forget necessary details or even the appointment itself. Missed appointments occur for a variety of reasons, so it’s important that your policy addresses this. If you’re having issues with no-shows and aren’t exactly sure why they keep happening or how to reduce them, try out some of the following tips as a starting point.

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Topics: Business Development

6 Signs Your Kennel Management Software is Dated

You first invested in a software to help you optimize your pet business and everything was running smoothly, but now it seems that its doing the opposite. Instead of helping you solve your problem, it is only adding more. The problem isn't your business, it's your software! If your current software solution meets any of the following criteria, it may be time for a change. 

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Topics: Business Development

Why Social Media is Important for your Pet Business

It's no surprise that social media is dominanting the Internet. However, there are still plenty businesses that are not taking advantages of the many perks the free platforms provide, such as free marketing and exposure! From dog groomers to pet boarding facilities, the following tips can help you maximize your social media efforts and campaigns to their fullest potential. 

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Topics: Business Development

6 Ways Not Investing in Software is Costing You Money

It’s time to stop being busy and start being productive! Investing in a software can help you better manage your pet business with ease, whether it’s a boarding kennel, dog daycare, pet grooming salon, dog training facility or an entire pet care resort. But it’s not about choosing just any old software, it’s important to choose a software that best suits your business and your needs. Having a software that doesn’t work for your business can be just as bad as having no software at all. The frustration will take up too much of your time and sanity. If you haven’t looked into investing in a kennel management software for your business, what are you waiting for? Stop throwing money out the window and start being productive.

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Topics: Business Development

How To Get The Most Out of Our New Retail Module

Though everything is running smoothly with your pet business, you can’t help but focus on that one little detail, that small issue that is now keeping you up at times. You have all of your pet care services centralized and streamlined, so why can’t you have your retail products integrated as well? Not only would that make your life a lot easier, but your customers would definitely love the convenience of being able to request everything in one go!

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Topics: Business Development

Preparing for the Holidays with MailChimp

With the winter holidays well on their way, it's time to starting thinking about the vacations and breaks that are fast approaching. As the owner of a pet care business, these are the busiest and most hectic times of the year for you and your employees, so it's important to get ahead of the game and start planning as soon as possible.

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Topics: Holidays, Business Development

How To Effectively Communicate With Your Customers: Part 4 - Phone Calls

With all this new technology, some people may think that phone calls are a thing of the past. However, this could not be further from the truth. Although emails can be personalized and text messages are convenient, phone calls still have their merit. With that being said, it always depends on the situation. As we know, not every method of communication we have discussed is appropriate for every situation, and this is no different for phone calls. 

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Topics: Blog Series, Business Development

How To Effectively Communicate With Your Customers: Part 3 - Text Messages

Text messaging isn’t only for millennials anymore; It has become a dominant method of communication across all demographics. According to Pew Research, texting is the most widely used feature on smartphones next to voice and video calling and emailing respectively. It is one of the most convenient ways to contact your customers who are always on the go.

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Topics: Blog Series, Business Development